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What Happens If Your Goods Are Lost During Shipping—and How Are They Protected?
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In the world of logistics and freight forwarding, the risk of damage or loss during shipping is always a primary concern for both senders and recipients. While modern technology and real-time tracking systems have made shipping more reliable, challenges on the ground can still occur. So, what happens if your goods are lost during transit? And what kind of protection is available?

Common Causes of Lost Shipments

Goods can go missing for a variety of reasons, including:

  • Incorrect labeling or documentation. Packages may get misplaced or delivered to the wrong location due to inaccurate shipping labels.
  • Transportation accidents. Accidents involving vessels, trucks, or other transport vehicles may lead to damage or loss.
  • Theft or criminal activity. High-value shipments may be targeted if not properly secured.
  • Extreme weather and natural disasters. Events like floods, landslides, or high waves can disrupt shipping routes.

What Happens When Your Goods Go Missing?

If your shipment is declared lost by the logistics provider, the following steps are typically taken:

  1. Internal Investigation
  2. The logistics company will conduct a full trace using tracking data and coordinate with relevant parties.
  3. Documentation and Verification. You’ll be asked to submit a claim form, proof of shipment, invoice, and a description of the goods.
  4. Compensation or Reimbursement. If the loss is found to be due to provider negligence, compensation may be issued in accordance with the terms and conditions.

However, the amount of compensation often depends on whether or not your shipment was insured.

Why Shipping Insurance Matters

Shipping insurance offers protection against the financial impact of lost or damaged goods. With a relatively low premium, you can enjoy:

  • Coverage for loss, damage, or theft
  • Financial peace of mind
  • Faster, more transparent claims processing

In fact, some types of goods—such as electronics, heavy machinery, or international shipments—are often required to be insured due to their high value or risk.

Maximum Protection with PT SPIL and MAG Insurance

PT SPIL (Salam Pacific Indonesia Lines), a leading logistics company that prioritizes safety and customer satisfaction, understands the importance of shipment protection. That’s why SPIL has partnered with MAG Insurance (Multi Artha Guna) to provide comprehensive coverage for their customers' shipments.

Through this collaboration, SPIL customers can rest assured that:

  • Claims are handled professionally and transparently
  • Shipments are covered against loss, damage, and natural disasters
  • Insurance consultations are available directly through SPIL for safer, more secure shipping

This partnership ensures that PT SPIL is not only your logistics provider but also your trusted partner in risk management.

While lost shipments can be a real concern, the right logistics provider and insurance partner can minimize your risk. With PT SPIL and MAG Insurance, your shipments are in safe hands—from origin to destination.



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