PRIVACY POLICY
Last updated July 22,
2025
This Privacy Notice for PT Salam Pacific Indonesia Lines
(doing business as SPIL)
("we,"
"us," or "our"
), describes how and why we might access, collect,
store, use, and/or share (
"process"
) your personal information when
you use our services (
"Services"
), including when you:
-
Download and use our mobile application (SPILArmada)
,
or any other application of ours
that links to this Privacy Notice
-
Engage with us in other related ways,
including any sales, marketing, or events
Questions or concerns? Reading this
Privacy Notice will help you understand your privacy rights and choices. We are
responsible for making decisions about how your personal information is
processed. If you do not agree with our policies and practices, please do not
use our Services. If you still have any
questions or concerns, please contact us at
salamps@spil.co.id.
SUMMARY OF KEY POINTS
This summary provides key points from our
Privacy Notice, but you can find out more details about any of these
topics by clicking the link following each key point or by using our
table of contents
below to find the section you are looking
for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information
depending on how you interact with us and the Services, the choices you make, and the
products and features you use. Learn more about
personal information you disclose to us
.
Do we process any sensitive personal information?
Some of the information may be considered
"special" or "sensitive"
in certain jurisdictions, for example
your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third
parties?
We may collect information from public databases,
marketing partners, social media platforms, and other outside sources. Learn more about
information collected from other sources
.
How do we process your information? We
process your information to provide, improve, and administer our Services, communicate
with you, for security and fraud prevention, and to comply with law. We may also process
your information for other purposes with your consent. We process your information only
when we have a valid legal reason to do so. Learn more about
how we process your information
.
How do we keep your information safe? We
have adequate organizational
and technical processes and procedures in
place to protect your personal information. However, no electronic transmission over the
internet or information storage technology can be guaranteed to be 100% secure, so we
cannot promise or guarantee that hackers, cybercriminals, or other unauthorized
third parties will not be able to defeat
our security and improperly collect, access, steal, or modify your information. Learn
more about
how we keep your information safe
.
What are your rights? Depending on where
you are located geographically, the applicable privacy law may mean you have certain
rights regarding your personal information. Learn more about
your privacy rights
.
How do you exercise your rights? The
easiest way to exercise your rights is by submitting a
data subject access request
, or by contacting us. We will consider and act upon
any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short:
We collect personal information that you
provide to us.
We collect personal information that you voluntarily provide
to us when you
express an interest in obtaining information about us or our
products and Services, when you participate in activities on the Services, or otherwise
when you contact us.
Personal Information Provided by You. The
personal information that we collect depends on the context of your interactions with us
and the Services, the choices you make, and the products and features you use. The
personal information we collect may include the following:
-
names
-
usernames
-
passwords
Sensitive
Information.
We do not process sensitive information.
Application Data. If
you use our application(s), we also may collect the following information if you choose
to provide us with access or permission:
-
Geolocation
Information. We may request access or permission to track
location-based information from your mobile device, either continuously or while
you are using our mobile application(s), to provide certain location-based
services. If you wish to change our access or permissions, you may do so in your
device's settings.
-
Mobile Device Access. We may request access
or permission to certain features from your mobile device, including your mobile
device's
camera,
storage, and
other features. If you wish to change our access or permissions, you may do so
in your device's settings.
-
Mobile Device Data. We automatically
collect device information (such as your mobile device ID, model, and
manufacturer), operating system, version information and system configuration
information, device and application identification numbers, browser type and
version, hardware model Internet service provider and/or mobile carrier, and
Internet Protocol (IP) address (or proxy server). If you are using our
application(s), we may also collect information about the phone network
associated with your mobile device, your mobile device's operating system or
platform, the type of mobile device you use, your mobile device's unique device
ID, and information about the features of our application(s) you accessed.
-
Push Notifications. We may request to send
you push notifications regarding your account or certain features of the
application(s). If you wish to opt out from receiving these types of
communications, you may turn them off in your device's settings.
This information is primarily needed
to maintain the security and operation of our application(s), for troubleshooting, and
for our internal analytics and reporting purposes.
All personal information that you provide to us must be
true, complete, and accurate, and you must notify us of any changes to such personal
information.
Information collected from other sources
In Short: We may collect
limited data from public databases, marketing partners,
and other outside sources.
In order to enhance our ability to provide relevant
marketing, offers, and services to you and update our records, we may obtain information
about you from other sources, such as public databases, joint marketing partners,
affiliate programs, data providers, and from other
third parties. This information includes mailing addresses, job titles, email addresses,
phone numbers, intent data (or user behavior data), Internet Protocol (IP)
addresses, social media profiles, social media URLs, and custom profiles, for purposes
of targeted advertising and event promotion.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information
to provide, improve, and administer our Services, communicate with you, for security and
fraud prevention, and to comply with law. We may also
process your information for other purposes with your
consent.
We process your personal information for a variety
of reasons, depending on how you interact with our Services, including:
-
To deliver and facilitate delivery of
services to the user. We may process your information to
provide you with the requested service.
-
To respond to user inquiries/offer support
to users. We may process your information to respond to your
inquiries and solve any potential issues you might have with the requested
service.
-
To send administrative information to you.
We may process your information to send you details about our products
and services, changes to our terms and policies, and other similar information.
-
To enable user-to-user
communications. We may process your information if you
choose to use any of our offerings that allow for communication with
another user.
-
To request feedback. We may
process your information when necessary to request feedback and to
contact you about your use of our Services.
-
To protect our
Services. We may process your information as part of our
efforts to keep our Services safe and secure, including fraud monitoring and
prevention.
-
To evaluate and
improve our Services, products, marketing, and your experience.
We may process your information when we believe it is necessary to identify
usage trends, determine the effectiveness of our promotional campaigns, and to
evaluate and improve our Services, products, marketing, and your
experience.
-
To identify usage
trends. We may process information about how you use our
Services to better understand how they are being used so we can improve
them.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share
information in specific situations described in this section and/or with the
following third parties.
We
may need to share your personal information in the following
situations:
-
Business
Transfers. We may share or transfer your information in
connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to another
company.
-
When we use Google Maps Platform
APIs. We may share your information with certain Google Maps
Platform APIs (e.g., Google Maps API, Places
API).
Google Maps uses GPS, Wi-Fi, and cell towers to
estimate your location. GPS is accurate to about 20 meters, while Wi-Fi
and cell towers help improve accuracy when GPS signals are weak, like
indoors. This data helps Google Maps provide directions, but it is not
always perfectly precise.
We obtain and store on your device ("cache"
) your location. You may revoke your consent anytime by
contacting us at the contact details provided at the end of this document.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies
and other tracking technologies to collect and store your
information.
We may use cookies and similar tracking technologies (like
web beacons and pixels) to gather information when you interact with our Services. Some
online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your
preferences, and assist with basic site functions.
We also permit third parties and service providers to use
online tracking technologies on our Services for analytics and advertising, including to
help manage and display advertisements, to tailor advertisements to your interests, or
to send abandoned shopping cart reminders (depending on your communication preferences).
The third parties and service providers use their technology to provide advertising
about products and services tailored to your interests which may appear either on our
Services or on other websites.
Specific information about how we use such technologies and
how you can refuse certain cookies is set out in our Cookie Notice.
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by
artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or
tools powered by artificial intelligence, machine learning, or similar technologies
(collectively, "AI Products"
). These tools are designed to enhance
your experience and provide you with innovative solutions. The terms in this Privacy
Notice govern your use of the AI Products within our Services.
Use of
AI Technologies
We provide the AI Products through third-party service
providers ("
AI Service Providers"
), including
Google Cloud AI
. As outlined in this Privacy Notice, your input,
output, and personal information will be shared with and processed by these AI Service
Providers to enable your use of our AI Products for purposes outlined in "
WHEN AND WITH WHOM DO WE SHARE
YOUR PERSONAL INFORMATION?
"
You must not use the AI Products in any
way that violates the terms or policies of any AI Service Provider.
Our AI
Products
Our AI
Products are designed for the following functions:
How We
Process Your Data Using AI
All personal information processed using our AI Products is
handled in line with our Privacy Notice and our agreement with third parties. This
ensures high security and safeguards your personal information throughout the process,
giving you peace of mind about your data's safety.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your
information for as long as necessary to
fulfill the purposes outlined in
this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as
it is necessary for the purposes set out in this Privacy Notice, unless a longer
retention period is required or permitted by law (such as tax, accounting, or other
legal requirements).
When we have no ongoing legitimate business need to process
your personal information, we will either delete or
anonymize
such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from any
further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect
your personal information through a system of
organizational and technical
security measures.
We have implemented appropriate and reasonable technical and
organizational
security measures designed to protect the
security of any personal information we process. However, despite our safeguards and
efforts to secure your information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100% secure, so we cannot promise
or guarantee that hackers, cybercriminals, or other
unauthorized
third parties will not be able to defeat
our security and improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only access the
Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly
collect data from or market to children under
18 years of age
.
We do not knowingly collect, solicit data from, or market to
children under 18 years of age, nor do we knowingly
sell such personal information. By using the Services, you represent that you are at
least 18 or that you are the parent or guardian of
such a minor and consent to such minor dependent's use of the Services. If we learn that
personal information from users less than 18 years of age
has been collected, we will deactivate the account and take reasonable measures
to promptly delete such data from our records. If you become aware of any data we may
have collected from children under age 18, please
contact us at
salamps@spil.co.id
.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
You may review, change, or terminate your account at any time, depending
on your country, province, or state of residence.
Withdrawing your consent: If we are
relying on your consent to process your personal information, which may be express and/or implied consent
depending on the applicable law, you have
the right to withdraw your consent at any time. You can withdraw your consent at any
time by contacting us by using the contact details provided in the section "
HOW
CAN YOU CONTACT US ABOUT THIS NOTICE?
" below
.
However, please note that this will not affect the
lawfulness of the processing before its withdrawal nor,
when applicable law allows, will it
affect the processing of your personal information conducted in reliance on lawful
processing grounds other than consent.
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually
choose to set your browser to remove cookies and to reject cookies. If you choose to
remove cookies or reject cookies, this could affect certain features or services of our
Services.
If you have questions or comments
about your privacy rights, you may email us at
salamps@spil.co.id.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not-Track ("DNT"
) feature or setting you can activate to
signal your privacy preference not to have data about your online Browse activities
monitored and collected. At this stage, no uniform technology standard for recognizing
and implementing DNT signals has been
finalized
. As such, we do not currently respond to
DNT browser signals or any other mechanism that automatically communicates your choice
not to be tracked online. If a standard for online tracking is adopted that we must
follow in the future, we will inform you about that practice in a revised version of
this Privacy Notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this
notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The
updated version will be indicated by an updated
"Revised"
date at the top of this Privacy Notice.
If we make material changes to this Privacy Notice, we may notify you either by
prominently posting a notice of such changes or by directly sending you a notification.
We encourage you to review this Privacy Notice frequently to be informed of how we are
protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
email us at
salamps@spil.co.id or
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may
have the right to request access to the personal
information we collect from you, details about how we have processed it,
correct inaccuracies, or delete your personal information. You may also
have the right to withdraw your
consent to our processing of your personal information. These rights may
be limited in some circumstances by applicable law.