estiva whatsapp
header insight

Gain New Insights

Back to insight list
How to Evaluate the Performance of Your Logistics Vendor: Which KPIs Should You Monitor?
KPI Vendor Logistik

In today's fast-paced and competitive supply chain environment, choosing a reliable logistics vendor isn’t just about getting the lowest price. A logistics vendor is a strategic partner that can impact your operational efficiency, customer satisfaction, and ultimately, your business continuity. That’s why it's crucial for companies to regularly assess their logistics partners using clear Key Performance Indicators (KPIs).

Why KPIs Matter in Logistics Vendor Evaluation

KPIs help businesses measure whether their logistics vendors are meeting service expectations and supporting broader business goals. Without defined KPIs, companies risk losing control over service quality, facing shipment delays, and incurring unforeseen costs.

Key KPIs to Track

Here are some of the most important KPIs to monitor when evaluating the performance of a logistics vendor:

  1. On-Time Delivery (OTD). The percentage of deliveries made on schedule. This is a core measure of a vendor’s reliability.
  2. Order Accuracy. Measures the accuracy of shipments in terms of quantity, type, and product specifications. Errors can disrupt the supply chain and affect customer satisfaction.
  3. Damage Rate. The percentage of goods damaged in transit. This KPI reflects how well the vendor handles and protects shipments.
  4. Inventory Turnover. For vendors that offer warehousing services, this measures how efficiently inventory is managed and moved.
  5. Average Transit Time. The average time taken from pick-up to final delivery. It’s a key indicator of delivery speed and routing efficiency.
  6. Cost per Shipment. The logistics cost per delivery. This KPI helps identify opportunities for cost savings.
  7. Customer Satisfaction Score (CSAT). Direct customer feedback on their delivery experience. CSAT provides insight into how the vendor’s performance impacts brand perception.
  8. Responsiveness & Communication. How quickly and effectively a vendor responds to inquiries, complaints, or last-minute changes. This often sets apart average vendors from outstanding ones.

Regular and Collaborative Evaluation

Vendor performance should be reviewed regularly—monthly, quarterly, or as needed. More importantly, the evaluation process should be collaborative, not merely transactional. Involving the vendor in discussions around KPI results can lead to continuous service improvements and stronger partnerships.

SPIL: A Trusted Partner in Shipping and Logistics

One logistics and shipping vendor that consistently meets the above KPIs is PT SPIL (Salam Pacific Indonesia Lines). With a vast distribution network, a fully integrated digital platform like mySPIL, and nationwide container shipping services, SPIL excels in delivery accuracy, timeliness, and operational transparency.

SPIL also takes a proactive approach to customer needs, offering 24/7 customer service, real-time shipment tracking, and modern warehousing capabilities through its flagship SPIL E-Commerce Hub. Their commitment to efficient and sustainable logistics solutions makes SPIL a valuable partner for businesses looking to optimize their supply chain performance.



Category
spilcoid
Share
No insight available at the moment.
Latest Insights