estiva whatsapp
header insight

Gain New Insights

Back to insight list
Document and Cargo Consistency: Addressing Common Errors During Stuffing and Loading
kesesuaian dokumen dan barang

In the logistics world, the processes of stuffing (loading goods into containers) and loading (transferring them onto vessels) are critical stages that demand high attention to detail. In practice, however, many issues arise due to inconsistencies between shipping documents and the actual physical cargo. These discrepancies not only delay shipments but often result in containers being held at the port, incurring additional costs and time.

Where Do the Problems Lie?

One of the most common issues is the mismatch between the manifest documents and the actual goods. Below are some typical examples:

  • Incorrect quantity: The manifest states 100 packages, but physically, only 98 are present.
  • Different item descriptions: The document lists "electronic components," but the cargo turns out to be "automotive spare parts."
  • Inaccurate dimensions or weight: The actual measurements or weight of the goods don’t match what's declared.
  • Incomplete or delayed documentation: Important documents like packing lists or invoices may be missing when the cargo arrives at the port.

What Are the Consequences?

These inconsistencies can significantly disrupt shipping operations. Some of the key consequences include:

  • Container holds imposed by port or customs authorities.
  • Additional charges, such as demurrage and storage fees.
  • Delays in vessel schedules, potentially resulting in missed delivery commitments to buyers.
  • Loss of customer trust in the shipper or exporter.

Why Does This Happen?

Most of these errors stem from a lack of coordination between operations and documentation teams, or from manual processes that leave room for human error. Some companies also lack internal audit procedures to verify document accuracy before the stuffing process begins.

The Solution: Data Synchronization and Operational Precision

To reduce the risk of errors, logistics and shipping companies must prioritize:

  1. Digitalization and integrated data systems. Using a single-entry system that connects data across all stages of the shipment helps minimize discrepancies.
  2. Physical inspection before stuffing. Warehouse teams should conduct pre-stuffing checks to ensure actual cargo matches the documentation.

How PT SPIL Can Help

At PT SPIL, we understand the importance of document and cargo consistency to ensure smooth shipping operations. That’s why we offer a range of services and digital solutions, including:

  • E-Booking and E-Manifest systems on MySPIL Reloaded, allowing customers to input shipping details accurately and efficiently.
  • Smart Notifications that provide real-time alerts on document status and shipment progress.
  • Stuffing services at SPIL depots, supported by professional teams who perform thorough checks before departure.
  • Strong coordination between operations and customer service teams to assist in document verification and discrepancy resolution.

With our fully integrated systems and end-to-end support, PT SPIL is committed to ensuring your logistics operations run with accuracy, reliability, and confidence.

Category
spilcoid
Share
No insight available at the moment.
Latest Insights